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Telephone Systems for Hotels
by admin
on March 6, 2013
in Specialised
A hotel’s communication system is very crucial to its success. It needs a unique system to be able to accommodate all internal and external calls. The bigger the hotel, the more sophisticated system it needs. Some small hotels can get by with a basic telephone system but some need more than that. At the end of the day, all hotels want a good customer experience and a good communications system is a major part of that.
Hospitality Phone Systems
The telephone system that hotels use is called a Hospitality Phone System. They have the same functions as a regular business telephone system with a few special features to accommodate hotel requirements.
Types
Hotels typically use these types of phone systems:
PBX
This is the traditional wired system that links all phones to a single PBX. This is said to be the most reliable form of phone system in terms of downtime and drop-out rates.
VoIP
This is the latest in phone systems. The phones are connected via Internet resulting to cheaper call rates. This system offers a lot in terms of innovation, management and connectivity. It is not a perfect system yet so it is still prone to drop-outs and poor call quality.
Features
• Front desk telephones with guest information (check out time/date)
• Wake up alarms
• Reminders
• External calls from guest rooms
• Call cost features that connect to the billing department
• User-friendly phone interface
Advanced Features
There are now hospitality phone systems with advanced features. Some of those features are:
• Search box to find guest or staff names
• One-click call/transfer
• Pop up screen that displays guest information
• Vital guest information (VIP status, affiliation, language, wake up calls, voice mail, etc.) are attached to the guest’s name and not the phone. This is especially helpful when a guest asks to be transferred to another room.
• Smart unlimited wake ups that can be scheduled according to the date and time
• Voicemail prompts in the guest’s preferred language
• Different wake up options – snooze, room service, weather forecast
• Option to check out using the room phone
Providers
The following are the most popular providers of hospitality phone systems.
Cisco
Cisco is one of the leading names in technology and communications. Cisco has also branched out to the hospitality industry to provide them with solutions to their ever increasing needs. Hotels now partner with Cisco not only to provide them with an impressive technological network but also with advanced communication systems. One such example is the Cisco Unified Hotel Communications. It is a unified platform that encompasses the whole hotel property. It includes voice, messaging, video and voicemail for everyone in the hotel – guests and staff alike. This system is integrated into a network router which in turn manages and monitors communications in the hotel. The guest rooms are equipped with analog and VoIP services. They also get group messaging, voice services, wakeup calls, E-91, intra-room calling, hotel service integration for guest service phones, in room dining, etc.
Mitel
Mitel is another big name in the hospitality communications industry. Mitel has been working with different hotels from small to luxury establishments all over the world. They have a very straightforward hospitality communications solution. Their solution is simple and hospitality features are integrated into the console. The telephone user interface is user-friendly, minimizing training. This simple approach makes the staff always aware of their guests’ needs.
Features such as voicemail, automatic call distribution, auto attendant, recorded announcements, etc. all increase staff productivity and improve services.
The Mitel system is flexible and you can easily integrate it with hospitality applications, property management systems and guest room telephones. You can implement traditional or IP platforms.
The Mitel system is also cost effective. As it is flexible, you can move their system between private and public cloud sites without the need to reinvest.
Mitel also has a hospitality team that works with hotel owners, industry associations, consultants and management companies to come up with the best solutions for today’s demanding clients.
NEC
NEC is keeping up with the challenges and demands that the hotel industry faces. They understand these needs and so they come up with solutions to make the hotel’s services better. The staff needs to communicate with the guests easily and guests expect the hotel to provide them with the latest technology so that they can be assured that their stay is convenient, comfortable and entertaining.
NEC helps hotels achieve not only their present goals but their future goals as well. NEC prides itself by being a formidable strength in the global market. NEC provides hotels with strategies that will help them avoid risks and uncertainties and will eventually make them thrive.
The NEC comprehensive solution is tailor made to fit the unique demands of the hotel industry. They can provide hotels with an on-site system or cloud based one, a basic telephone system or a highly advanced one. They also offer solutions that enhance productivity and can accommodate properties of all sizes. Premier hotels all across the globe are partners with NEC because of their solutions. At the end of the day, a hotel aims to become more efficient, productive and responsive and that’s what NEC does to them.
Choosing a supplier
The first thing you need to look for when choosing a supplier is their expertise in the industry. You need a supplier with years of experience as this is no small investment. There is a lot of money at stake here and you want to avoid mistakes. You need experts not only in telecommunications but IT and logistics as well. We canhelp by providing 3 no obligation quotations from the most suitable suppliers for your needs. Simply fill out the form above.
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