Archive › August 30, 2013
by admin
on August 30, 2013
in Specialised, VOIP Phone Systems
There are a few things to consider before deciding to get a hosted phone service for your business. Here is a guide to help you decide.
Telecommuters
Do you have remote workers or mobile workers? If you do, you will find this technology very useful. You can easily request to set up a home extension with features such as Follow Me or Find Me. You can also use your smartphone, laptop or tablet as an extension. You can use the office extension on the go as long as you have a secured WiFi connection. Your field employees can use their mobile phones but still maintain their office number. Even if you work in multiple areas, you will still feel connected to each other.
Interact Better
With a hosted system, you get tools to help you interact with your clients better. Voice applications such as Automatic Call Distribution, Interactive Voice Response or Auto Attendant will enhance your caller’s experience. You can also have Computer Telephone Integration to increase the flexibility of your voice system. You can then customize your calls according to your caller types.
CRM and Voice System Integration
You can have more productive conversations with this feature. The hosts can usually integrate your CRM even if it is a Cloud-based solution with your voice system. This also saves you a lot of time as the information you need is just a click away.
Call Quality
Providers are not only competing on price but on call quality as well. You need to find a provider that prioritizes voice calls and reserves the bandwidth to guarantee the quality of your call even if you are sending and receiving other data. You should be able to get high quality calls even if you are browsing the Internet, emailing or accessing Cloud-based applications.
Do you spend money to change the configuration of your PBX?
With PBX, moves, additions, changes, increase or decrease in size will cost you money. However, hosted telephony usually has a set number of adds, moves or changes that are free of charge monthly. Additionally, there is usually no support fee or installation fees with a hosted system.
Is your current telephony more than 5 years old?
Most PBX systems are fully depreciated after 5 years. If you switch to hosted telephony, you have nothing to lose. But if you want to stick to your current PBX, you can always ask for a hybrid system or ask about bundling.
Do you want a consolidated monthly bill?
With a traditional system, you get separate bills for local phone calls, international phone calls, fixed line rental and Internet access. Consolidating all these can give you a savings of 30 to 40%. If you already have a high-speed Internet connection, you can get even more savings. You also get fewer errors in your accounting because you only need to work on one bill.
Do you want to bill clients for making calls on your system?
You can usually request for an account so you can set up your own call tariffs and bill your clients for service calls. This feature is useful for law firms, hotels, resorts and other companies that deal with client calls all the time.
Are you looking for the latest tools to optimize office productivity and efficiency?
Do you want to have the following in your system?
- Click-to-dial from your computer
- Forward voicemail to email
- Email notification of missed calls
- Online call logs
A hosted service is the way to go if you need the latest tools to be able to perform daily tasks. Choose an innovative company that always has new offerings. A company that develops tools in-house is also a great choice because they can even customize features for you. If you need support, they can easily give it to you. They can also add or change features for you faster compared to a company that relies on their own supplier for support.
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